Refund & Cancellation Policy

1. Before work starts

If you cancel before substantive work begins, we will review the request promptly. A refund may be available after deducting any non-recoverable third-party charges or costs that were expressly incurred for your order.

2. After work starts

Once research, planning, design, development, production, migration, audit or other work has started, the start payment may be applied to work already performed and capacity reserved for the project. If the value of completed work is lower than the amount paid, we may refund an appropriate remaining amount where applicable; if approved work exceeds the amount paid, outstanding approved charges remain due.

3. Third-party charges

Domain fees, vendor subscriptions, advertising spend, stock assets, licenses, payment-processing costs and other third-party amounts that cannot be recovered are not refundable by LeapHover.

4. Balance payments

The project balance is not automatically charged. It becomes payable only after the applicable approval milestone and project-agreement acceptance. A refund request for a paid balance is assessed against the approved scope and work delivered.

5. Service credits and retainers

Unused prepaid credits or support time are handled according to the terms shown at purchase and any applicable law. Credits already applied to approved work are treated as consumed service value.

6. How to request a review

Use the website contact/project form and provide the order reference and reason for the request. Please contact us before initiating a payment dispute so we can review the order, payment record and project history.

For a privacy, billing, accessibility or service-policy request, use the Contact / Start a project form on this website. Your message is routed privately to the LeapHover team; public email addresses and telephone numbers are intentionally not displayed.

Last updated: October 2026.