Your sources, with permissions
Answer routine product questions using approved material and route uncertain cases to a person.
AI customer-support assistant
Help customers find answers sooner.
Let customers ask routine product questions and find answers from approved material. Knowledge preparation, a web assistant and a human handoff keep more complex enquiries connected to your team.
See the deliverables, total price and estimated delivery below.
Start today with
CNY 2,002
CNY 2,002
Total costCNY 10,01020% upfront: CNY 2,002 · After approval: CNY 8,008
Estimated delivery5-10 business days; after brief, access and approvals
Your first milestoneDefine the taskA useful review point before the next stage
Helpful, bounded and inspectable
Evaluation before rollout
The assistant needs more than a prompt. Data access, tool permissions, evaluation examples and escalation rules determine whether it belongs in a real business workflow.
Human approval where it matters
Human review and escalation keep the agreed task connected to the people responsible for it.
In our clients’ words.
“The work process was very collaborative and the communication went well.”
“ICM performed a stellar job on this contract and they ALWAYS give more than what you bargain for.”
“I would highly recommend him to everyone who wants quality work and a pleasant person to deliver it.”
WHAT YOU RECEIVE
Your AI customer-support assistant project, clearly defined.
Teams with a repeatable knowledge or operational task and an owner who can review examples and decisions.
Knowledge preparation
Prepare the approved sources and test representative questions or searches. Review relevance, permissions and source references, including what happens when the material does not support a confident answer.
Web assistant setup
Configure the agreed environment and named functionality, with ownership and access recorded. A staging or controlled release is used where feasible, followed by the specified functional checks and a documented rollback route.
Human handoff
The brief defines the exact human handoff required for ai customer-support assistant. We show the named output at its review milestone and record any data, access or third-party dependencies before handover.
Scope and requirements
Answers are tested against an agreed evaluation set; unresolved cases must escalate.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Define the task
List inputs, useful outputs, connected tools and actions that need human approval.
Build a testable slice
Review a working interaction with approved sample information.
Evaluate the edge cases
Test unsupported questions, failures and permissions as well as normal requests.
Release with oversight
Document usage costs, ownership, monitoring and escalation responsibilities.
What is included?
Includes Knowledge preparation, Web assistant setup and Human handoff. Answers are tested against an agreed evaluation set; unresolved cases must escalate.
Will the assistant always be correct?
No. We use task-specific evaluations, appropriate citations and human handoffs rather than claiming perfect accuracy.
Can it use confidential business information?
Only through an agreed data-handling and access design. We confirm providers, retention settings and permissions before connecting sensitive sources.
Are model and infrastructure charges included?
Implementation and ongoing usage are different costs. Your proposal identifies model, hosting and third-party subscriptions separately.
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YOUR NEXT LEAP STARTS HERE
Ready to put AI customer-support assistant to work?
Your package includes a defined scope and delivery schedule. Share your brief to get started.