Fields with a purpose
Adapt customer-management workflows within your Microsoft business environment.
Dynamics 365 CRM services
Connect customer management to your Microsoft systems.
Adapt customer-management workflows within your Microsoft business environment.
Project valueQuoted to scopeNo payment before scope agreement
DeliveryAgreed with your quoteScoped after discovery; after brief, access and approvals
Your first milestoneUnderstand the pipelineA useful review point before the next stage
Build around the sales conversation
Clear lead ownership
We start with the stages a customer actually moves through. Then we define what needs to be recorded, who owns it and what should happen next.
Practical team handover
A practical handover helps the team use the agreed fields, stages and follow-up rules.
In our clients’ words.
“I am very pleased with the end result.”
“The website turned out amazing and exceeded our expectations.”
“ICM did a great job, on time and within specified budget.”
WHAT YOU RECEIVE
Your Dynamics 365 CRM services project, clearly defined.
Sales and service teams who need consistent follow-up and trustworthy pipeline information.
Entity and process design
The brief defines the exact entity and process design required for dynamics 365 crm services. We show the named output at its review milestone and record any data, access or third-party dependencies before handover.
Integration support
Agree the supported endpoints, authentication method, fields and trigger behavior. Test a normal run and representative failures, and document credentials ownership, usage limits and recovery without exposing secrets in logs.
Role-based reporting
Receive a prioritized written account of what was found or delivered, why it matters and what to do next. Where appropriate, include supporting examples and a distinction between included work and a future phase.
Scope and requirements
Tenant access, licenses and a change-approval process are required.
Any additional work is scoped and priced for your approval.
THE DELIVERY PATH
From your brief to the finished work.
Follow the preparation, review and delivery stages for this service.
Understand the pipeline
Review stages, users, data sources and the current follow-up gaps.
Configure a usable structure
Build fields, views, routing and reports against that process.
Import and test carefully
Validate samples, duplicates, permissions and automation triggers.
Put the team in control
Provide a focused walkthrough and the agreed administration notes.
What is included?
Includes Entity and process design, Integration support and Role-based reporting. Tenant access, licenses and a change-approval process are required.
Is historical data migration included?
Only the datasets and volumes listed in your scope. We inspect source exports before committing to a migration.
Can it connect to our website and email tools?
We check available connectors, permissions and subscription requirements, then list the approved connections.
Will you run our sales team?
The service implements the system. Lead handling, staffing and sales execution remain with your business unless separately contracted.
Related services
YOUR NEXT LEAP STARTS HERE
Ready to put Dynamics 365 CRM services to work?
Share the change you want to make. We will help turn it into a clear, practical project.